At Loire Beauty &Cosmetics, customer satisfaction is our priority.
- Eligibility for Refunds:
- Refunds are available forfaulty, damaged, or incorrect items.
- Due to hygiene and safety reasons, skincare, makeup, and fragrance products cannot be refunded if opened or used.
- Personalized or custom-made items are non-refundable, unless defective.
- Refund Request Process:
- Customers must request a refund within 14 days of receiving the order.
- Items must be unused, in original packaging, and returned within 14 days after requesting a refund.
- Refunds are processed within 14 days of receiving the returned item.
- Return Shipping Costs:
- If the item is faulty or incorrect, Loire Beauty Store covers return shipping.
- If the return is due to a change of mind, customers are responsible for return shipping costs.
- Exceptions:
- Refunds do not apply to perishable items, personalized products, or opened cosmetics.
- Refunds for online purchases follow UK distance selling regulations, allowing cancellations within 14 days.